WARRANTY INFORMATION
Flooring Warranty
Our engineered timber flooring products are designed for long-term residential performance when installed, maintained, and used in accordance with BUXA HOMES technical guidelines.
Residential Coverage
Warranty coverage applies to residential indoor applications installed according to BUXA HOMES installation guidelines.
Installation Compliance
Flooring must be installed using approved methods, moisture protection, and substrate preparation requirements.
Environmental Conditions
Indoor environments should maintain stable humidity and temperature conditions for optimal flooring performance.
Maintenance Requirements
Proper cleaning, care, and maintenance procedures are required to maintain warranty eligibility.
Approved Installation
Flooring must be installed according to the BUXA HOMES Installation Guide including:
- Subfloor preparation
- Expansion gaps
- Moisture testing
- Approved underlay systems
- Floating or glue-down methods
Indoor Environmental Control
Flooring performance depends on stable environmental conditions:
- Indoor temperature: 18–24°C
- Relative humidity below 70%
- Avoid excessive moisture exposure
- Protect from prolonged direct sunlight
Improper Installation
Damage caused by incorrect installation methods, inadequate expansion gaps, or unsuitable substrates is not covered.
Moisture & Water Damage
Flooding, standing water, excessive humidity, leaks, or wet-area misuse are excluded from warranty coverage.
Physical Damage
Scratches, dents, pet damage, furniture marks, impact damage, and misuse are not considered manufacturing defects.
Improper Maintenance
Use of steam mops, abrasive tools, harsh chemicals, or improper cleaning methods may void warranty coverage.
NATURAL MATERIAL CHARACTERISTICS
Timber is a natural material.
Variations in grain, knots, colour, texture, mineral streaks, and natural movement are inherent characteristics of engineered timber flooring and are not considered manufacturing defects.
TECHNICAL DOCUMENT
Download Warranty Guide
Keep a copy of the complete warranty document for homeowners, builders, installers, and designers.